At Hostshare, we're dedicated to providing our hosts with tools that simplify property management and enhance guest experiences. That's why we've partnered with Superhog to introduce up to $50,000 in damage protection for all bookings on Hostshare.
Start a incident report
Before you begin the incident submission process, please ensure you have the following information, as a submission will not be qualified without the following:
Guest's name
Guest's email
Evidence of damage (before and after photos, timestamped images etc.)
Evidence of costs incurred (receipts, invoices, proof of purchase etc.)
Learn more about what's covered and what to expect with an incident report:
Incident Report Submission Guide
How Do Our Guest Screening and Protection Work?
With Hostshare and Superhog, we can identify fraudulent bookings effortlessly and secure your properties from potential damage. Our automatic guest screening processes work behind the scenes, ensuring a frictionless experience for both hosts and guests—because your peace of mind is our top priority.
Here’s a glimpse into how our e-Deposit feature provides security without the hassle:
Guest Booking: When a guest makes a reservation on Hostshare, we automatically pull essential details such as name, email, and phone number.
Automated Screening: Our system discreetly runs comprehensive checks, classifying guests into categories: approved, flagged, or rejected, based on their risk level.
Approved Guests: Coverage up to $50,000
Flagged & Rejected Guests: Are not allowed to book on Hostshare
Resolution and Payout: The e-Deposit remains active until the end of the booking. If damage occurs, simply file a request, and our resolutions team will handle the rest, ensuring payouts are processed swiftly.
Automated Guest Screening
Our sophisticated screening tools operate seamlessly in the background. You won’t need to manage any part of this process—it’s all automatic, from data extraction to decision-making.
Effortless Approval Process
Hosts benefit from a streamlined approval process, allowing you to focus more on hosting and less on administrative tasks. Guests enjoy a booking experience free from the complications of traditional security deposits.
Comprehensive Damage Coverage
Enjoy a robust safety net with our e-Deposit feature. It replaces traditional deposits with reliable, comprehensive coverage, protecting your property and offering you peace of mind.
What Do You Get with Guest Screening and Protection?
Simplified Booking Process: Guests experience a smoother booking journey without the need for security deposits, while hosts enjoy hassle-free approvals.
Enhanced Protection: Our partnership with Superhog provides extensive coverage, safeguarding your property against damages and fraud.
Time and Resource Savings: Free up your time from managing deposits and focus on what truly matters—creating memorable guest experiences.
Frequently Asked Questions about Our Superhog Partnership
What exactly is checked in your screening checks?
What exactly is checked in your screening checks?
Our screening checks cover the following key aspects:
Name: We check the name against our database for any red flags.
Mobile Number: We ensure that the provided mobile number is not a burner phone and is deliverable.
Email: We verify the email by checking its deliverability, creation date, and linking it to online profiles to establish a digital footprint.
Previous Damages: We assess any history of damages reported. This information is sourced from Superhog's records, ensuring a thorough examination of a member's track record.
What happens if something is damaged or stolen?
What happens if something is damaged or stolen?
Although highly unlikely, we want to ensure your peace of mind in the rare event that it does happen. Initiating an incident report for theft or damage is a straightforward process.
Simply complete the incident report providing details of the issue. This sets in motion a swift process with our trusted partner, Superhog. While the timeframe for resolution depends on the situation, rest assured that most individuals are compensated within 5 working days. In the case of theft, please provide a police report for verification.
What evidence do I need to submit during the incident report?
What evidence do I need to submit during the incident report?
Please provide time-stamped images clearly depicting the damage, if possible, including images from before the booking (a room image is sufficient). Additionally, include evidence of costs, either in the form of the original receipt or a link to the replacement product, and indicate the age of the item affected. This information will assist us in processing your incident efficiently.
Is theft by guests covered?
Is theft by guests covered?
Yes, theft incidents involving guests are covered, including situations where guests' actions, like leaving a window open or a door unlocked, lead to theft. However, it's important to note that for the incident process, a police report is required to substantiate the incident.
Do I need valid home insurance in addition to Superhog coverage?
Do I need valid home insurance in addition to Superhog coverage?
In cases where there is limited or no evidence attributing the Property Damage to the Guest, it becomes crucial to have the option of asking the Host to make a claim on their home insurance. For example, scenarios involving a broken window, burst pipes, or storm damage may require a comprehensive assessment. A home insurance claim allows the insurer to investigate the root cause of the damage, providing an additional avenue for us to assess the loss. If the insurer determines that the damage was caused by the Guest, they will not pay out, giving Superhog a reason to step in, and vice versa. While the necessity of this step is unlikely, keeping it as an available option ensures flexibility and comprehensive coverage if the Host is insured.
If something goes wrong and I need to use the Hostshare damage protection, will this increase the premium on my home insurance?
If something goes wrong and I need to use the Hostshare damage protection, will this increase the premium on my home insurance?
No, it will not. Utilising the Superhog $50,000 protection through (company name) does not impact the premium on your home insurance. These two services are entirely independent of each other.
Is damage caused by pets covered?
Is damage caused by pets covered?
Property Damage resulting from any pet (excluding service animals) that the Host allowed to stay at the Property is not included in our coverage.
Can I claim for loss of earnings or chargeback?
Can I claim for loss of earnings or chargeback?
Unfortunately, the guarantee does not cover losses such as unpaid bookings, business interruptions, market losses, or the loss of use of the property, including consequential income loss or alternative accommodation costs for both the Guest and Host. However, Superhog can offer invaluable support in your case by providing a comprehensive guest report to aid in addressing any chargeback issues related to the booking.
How can I minimize the costs of property damage?
How can I minimize the costs of property damage?
In the case of noise complaints or parties, we strongly advise hosts to promptly address and terminate the booking to prevent any additional damage or further incidents. For longer bookings, implementing regular cleaning measures is essential to uphold no-smoking policies and maintain the overall condition of the property.
How do I prove a guest has smoked in my property?
How do I prove a guest has smoked in my property?
Typically, visual evidence such as ash and related signs would be present in the property. To substantiate your incident report, providing a report from the cleaning team and an invoice for an ozone clean can be valuable supporting documentation. These pieces of evidence collectively strengthen your case and assist in the incident process.
Am I covered in case a guest injures themselves while they’re in my home (public liability)?
Am I covered in case a guest injures themselves while they’re in my home (public liability)?
While it's not covered by our guarantees, the likelihood is that your home insurance (assuming you have it) would cover such incidents. In the event a guest sustains an injury during their stay with (company name), your home insurance policy typically provides coverage.