This policy applies to guest cancellations for Advanced Travel bookings.
Note: Last-Minute bookings have their own cancellation rules.
1. Cancel Within 48 Hours of Booking — Full Refund
If a guest cancels within the first 48 hours after booking, a full refund applies.
What is refunded:
Any payment will be fully refunded (minus transaction fees)
Any free nights used will be reinstated to the guest’s Hostshare account
2. Cancel Before 60 Days Prior to Check-In — Partial Refund
If a guest cancels more than 60 days before check-in, a partial refund applies.
What is refunded:
Cleaning fees are refunded
Service fees are not refunded
Any free nights used will be reinstated to the guest’s account
3. Cancel Within 60 Days of Check-In — Non-Refundable
Guest cancellations made within 60 days of check-in are fully non-refundable.
What this means:
No payments will be refunded
Free nights will not be reinstated
4. Exceptions: Verified Booking Issues
Exceptions apply only when a guest is prevented from completing their stay due to a verified issue, and not for general change-of-mind cancellations.
Situations that may qualify:
The host becomes unresponsive
The property becomes unavailable
The guest cannot stay due to a confirmed host-related issue
Significant misrepresentation of the property
Verified safety issues
Other scenarios outlined under Hostshare’s Extenuating Circumstances Policy
If approved:
Payments may be refunded, depending on the nature of the issue
Free nights used will be reinstated
All exception claims are reviewed on a case-by-case basis.
For full details, please review the complete Extenuating Circumstances Policy:
Hostshare Guest Booking Extenuating Circumstances Policy
Guests can reach out to Hostshare Support for help navigating a booking issue or canceling their booking.